App Terms & Conditions

These terms may be changed from time to time without further notice, at the discretion of Regency Hospital Limited (“Regency”). Your continued use of the App after any such changes constitutes your acceptance of the new terms. If you do not agree to abide by these or any future terms, please do not use the App or download content from it.

The App provides you the ability to pay online through a third party payment gateway for some of the Services available on the App. If you choose to pay online, you may be directed to a third party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third party payment gateway. Regency shall not be liable for any loss or damage arising directly or indirectly arising out of the usage, decline or acceptance of authorization for any transaction, for any reason whatsoever.

The cancellation and refund policy are only applicable to all online payments made through mobile app for booking appointments.

In case cancellation is initiated by the user, at the time of cancellation, the amount will be refunded via same source of payment and will be subject to the payment terms of the source only. The amount will be refunded within 15 working days.

Some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the App (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between Regency and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner. In case of a medical emergency (either on yours or another person’s behalf), please contact an ambulance service, hospital, doctor or appropriate medical professional directly.

By using this App, you agree that any information shared by you with Regency or with any other person, medical service provider or anyone else using the Website, App or Services will be subject to our Privacy Policy.

You agree that Regency may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of obtaining feedback in relation to its Website, App or services

If a User has any questions concerning the Company, the Website or App, this Agreement, the Services, or anything related to any of the foregoing, please write to us at coordinator@regencyhealthcare.in.

If User has any grievance with respect to the Website or App or the Service, including any discrepancies and grievances with respect to processing of information, you can contact our Grievance Officer at coordinator@regencyhealthcare.in.

Any appointment, health checkups, health schemes, diagnostic tests, medical facility may terminate, change, suspend or discontinue at any time. Regency may remove, modify or otherwise change any content, including that of third parties, on or from this Site. Regency may impose limits on certain features and services or restrict your access to the App/Website without notice or liability. Regency may terminate your use of the Site at any time in its sole discretion.

These terms apply exclusively to your access to and use of the Website, App or services and do not alter the terms or conditions of any other agreement you may have with Regency or its parents, subsidiaries or affiliates.

The contents of this Website are protected by applicable intellectual property laws of India including without limitation to trademark and copyright laws. Reproduction, retransmission, public and/or commercial use of any or all the material on this Website is prohibited. The logos, service marks and trademarks (“IP Marks”) displayed on the Website are the property of Regency. Nothing on this Website should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademarks without our written permission. You are prohibited from using any IP Marks for any purpose without the written permission of Regency, or the relevant owners thereof.

All information on the site is provided to you “as is” without warranty of any kind either express or implied including, but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. In no event shall Regency be liable for any special, direct, indirect or consequential damages or any damages whatsoever resulting from loss, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information. All information available on a hyper Hyper-link Link site Site and any third party are subject to the terms and conditions of the legal notices contained therein.

You agree and undertake that Regency, its affiliates and any of their respective officers, directors, employees, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any direct, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits or lost opportunity) arising out of or in connection with the use of this Website or a Hyper-link or a third party site, or with delay or inability to use the Website or a Hyper-link Link, even if Regency is made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, transmission of any viruses which may infect a user’s equipment, unauthorized access, operator errors, theft, failure of mechanical or electronic equipment or communication lines, telephone or other connect problems, strikes or other labour problems or any force majeure. Regency cannot and does not guarantee continuous, uninterrupted or secure access to the Website.

You are informed that use of internet may be susceptible to a number of frauds, misuse, hacking and other actions that could affect payment instructions / other instructions to your bank through the payment gateway. Regency shall aim to provide security to prevent the same, there cannot be any guarantee from such internet frauds, hacking and other actions that could affect payment instructions / other instructions including result in delay or failure in processing the instructions. Regency shall not be responsible for the same.

Regency shall not be responsible for any such failed transaction, where the bank account of the user of the Website is debited for the transaction amount and the transaction is not completed, for any reason whatsoever. Such user should connect with his/her banker for any such failed transactions and the user of the Website absolves Regency of any liability, whatsoever, on this account.

Gateway Security

• We wish to make your payment process a secure and convenient experience and invite you to carefully read these Terms and Conditions which govern the use of this Online Payment Facility.
• We use all reasonable endeavours to ensure the integrity of the Online Payment Facility’s Security. Despite our endeavours breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security.
• You are responsible for keeping the computer you are making the payment from free from viruses and malicious programs and maintaining all appropriate security measures.
• You acknowledge that your failure to do so may lead to, amongst other things, the interception of data by unauthorized parties. We shall have no liability to you whatsoever if you suffer any loss that is caused wholly or in part by your failure to keep secure the computer you are making a payment from.
• Regency may at any time modify the Terms & Conditions of Use of the site without any prior notification to you.

When Regency receives a transaction instruction from you in respect of any services or products on the Website, through appropriate mode, Regency will be entitled to debit any payment plus any charges payable for the transaction from the account you have specified. You may also be directed to a third-party site to enable processing of a transaction in which event such transaction will be governed by the terms and conditions of such third-party site. Regency shall not be liable (a) if any transaction does not fructify or may not be completed or (b) for any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations or (c) in respect of any loss or damage arising directly or indirectly out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

Users of this Website/App agree to submit to the exclusive jurisdiction of courts at Kanpur, Uttar Pradesh.